/How to Return Your GoPro for Replacement within the 1 year Warranty Period.

How to Return Your GoPro for Replacement within the 1 year Warranty Period.

I am a proud owner of a GoPro Hero 4 Silver and I am very happy with it. It’s the best camera I have at the moment.  However, unexpected things could happen at anytime and that’s what just happened to my GoPro.  When I opened it one morning, I saw a small crack on it’s Silver Casing. I know it’s sad! πŸ™

I am not sure why but when I checked the GoPRO User Philippines, it seems like I am not the only one who has the same problem. 
A lot of users often wonder what they should do next? I know my GoPro is still under 1 Year warranty.
I asked many users and each one of them has their own version and it’s hard to read long threads so I decided to write about how I returned my GoPro for replacement and how we exchanged emails. I was really impressed with the GoPro Support! 
1. Email GOPRO Support 
You need to email the support right away and tell them the issue. 
You may go to this link: https://gopro.com/contact-us
Once you emailed them, you will receive an email notification from GoPro Support with the Inquiry Case No. 
2. Wait for an email from GoPro
They emailed after 1 day and requested for the picture of the item with the cracked case. After a few hours, they emailed back with this. 
NOTE: TAKE NOTE OF THE 2ND PARAGRAPH!
3. Wait for the RMA FORM
After a day of sending all the information to the support group, I am very impressed how they responded very promptly to all my queries.  They will send you an RMA FORM
NOTE: PLEASE MAKE NOTE OF ALL THE CAPS IN THE EMAIL. THEY ARE VERY IMPORTANT! 
 RMA – FORM 
It’s already completed, just include this in the courier and 
reference the RMA-Number
4. Courier your GoPro
I decided to contact UPS since they can pick it up and send it to Singapore for replacement. UPS will ask you to put it in the box and ask for the weight and dimension of the package. Their minimum weight is .5 kg ( Half Kilo) which costs around PHP 1500.00 including the pick up and delivery to Singapore. Better phone in the morning so they can pick up in the afternoon. 
UPS Phone Number Manila: (02) 853 3333
Address of GoPRO Singapore: 

GoPro Returns 
ModusLink
51 Ubi Avenue 3
Singapore, 408858
I got very confused on how to send the cracked case camera so I emailed them with the question: “Can I send my camera to any local courier?”. Here’s their reply. 
NOTE: 


A. I RECEIVED SOME INFORMATION THAT ONCE YOU CLICK THE UPS LINK SENT BY GOPRO, YOU DON’T NEED TO PAY ANYTHING FOR THE COURIER. 




B. PLEASE MAKE NOTE OF ALL THE CAPS IN THE EMAIL. THEY ARE VERY IMPORTANT! 

March 20, 2015 – My GoPro was received in Singapore 


5. Wait for the Tracking Number 
Once they received your item, you will receive an email like this. 

And soon after, you will be receiving an email with the UPS tracking number. 



March 31, 2015 – I recieved my GoPro! 


I really thank the GoPro Support specially Luisa for being so helpful! Their response was very quick and she handled the case well from the start all the way up to when I received the new unit.