I am a proud owner of a GoPro Hero 4 Silver and I am very happy with it. It’s the best camera I have at the moment. However, unexpected things could happen at anytime and that’s what just happened to my GoPro. When I opened it one morning, I saw a small crack on it’s Silver Casing. I know it’s sad! 🙁
1. Email GOPRO Support
2. Wait for an email from GoPro
3. Wait for the RMA FORM
4. Courier your GoPro
51 Ubi Avenue 3
A. I RECEIVED SOME INFORMATION THAT ONCE YOU CLICK THE UPS LINK SENT BY GOPRO, YOU DON’T NEED TO PAY ANYTHING FOR THE COURIER.
B. PLEASE MAKE NOTE OF ALL THE CAPS IN THE EMAIL. THEY ARE VERY IMPORTANT!
March 20, 2015 – My GoPro was received in Singapore
5. Wait for the Tracking Number
And soon after, you will be receiving an email with the UPS tracking number.
March 31, 2015 – I recieved my GoPro!
I really thank the GoPro Support specially Luisa for being so helpful! Their response was very quick and she handled the case well from the start all the way up to when I received the new unit.